Nature Sparkle FAQ

Shipping

We offer complementary shipping on all orders. All packages are insured with FedEx. Once your item has shipped, we will update you with a tracking number. Please make sure that you are available at the time of delivery as a signature will be required upon arrival.

Do you ship internationally?

Yes, we ship internationally for free. Keep in mind, that our international customers are responsible for any duties or taxes required through customs clearance.

Please note, all international orders are final sale.

How long will it take to receive my order?

Most of our rings are made to order. Our processing time is 2-4 weeks. We will update you with tracking information as soon as it is ready to ship!

Secure Payments

We provide secure payment options via our website. You may checkout using a credit card, or you can choose to use our financing option.

Returns

If for any reason you are not happy with your purchase you may send it back to us within 30 days for an exchange or a full refund. This does not apply to custom orders, unless stated otherwise.

This does not apply to custom orders and international orders unless stated otherwise.

Lifetime Warranty

Our warranty includes first two ring cleanings and prong tightening’s, first time ring sizing and first time rhodium plating. If damage is caused by neglect or normal wear and tear, we will carry out a repair at cost. If an accent stone falls out of place, we will replace it as long as it occurred within the year of purchase.

Please note, this does not apply to international orders.

Are the diamonds conflict free? ย 
Yes, our natural and lab grown diamonds are conflict free. We support the work of the international Kimberley Process which monitors the origin of rough diamonds to ensure that diamond sales are not being used to finance conflicts. Nowadays, it is believed that conflict diamonds account for less than 0.2% of global supply.