We’re here to help! We offer free one-on-one personalized virtual visits with our jewelry experts who can help answer any questions you have regarding diamonds, settings, design, customization options, and budget. Our goal is to make the process fun and easy!

We have a jewelry Showroom in NYC. Our main focus is to operate exclusively online, so avoiding the cost of a full retail store allows us to offer a vast selection of high-quality jewelry at competitive prices.

Yes, you can schedule an appointment in our NYC Showroom, located on 5th Ave in Midtown Manhattan.

We offer a FREE 30-day return policy. If for any reason you’re not satisfied, you can return your ring in its original, unworn condition for a full refund or exchange. Read our full Return Policy here.

Yes, absolutely. We ship all orders via UPS, and every package comes with full tracking and insurance for your peace of mind. To ensure safe delivery, all shipments require customer signature upon arrival. This means only you will receive your package, in your hands, directly from UPS. This way, you can be confident your package reaches you securely and directly.

Once your order ships, you’ll receive a tracking number via email to monitor its delivery status. You will receive shipping updates via email throughout the production process.

Delivery times vary based on the item and your location. Custom pieces may require additional time for production. Estimated delivery dates will be provided during the checkout process. Our standard production time is approximately 2-3 weeks.

Yes, we offer international shipping. Shipping fees and delivery times vary by destination.

Yes, absolutely. We ship all orders via UPS, and every package comes with full tracking and insurance for your peace of mind. To ensure safe delivery, all shipments require customer signature upon arrival. This means only you will receive your package, in your hands, directly from UPS. This way, you can be confident your package reaches you securely and directly.

Sales tax is applied to orders shipped to states where it is required by law. The applicable tax will be calculated during the checkout process.

Our jewelry is crafted with the highest quality materials with care and precision and we stand behind the quality of each and every piece. Every purchase is backed by our Manufacturer’s Warranty, which guarantees your piece is free of any initial quality defects. Our jewelry is designed to last you a lifetime and beyond. However, the reality is that fine diamond jewelry is delicate and requires care. Over time, exposure to harsh chemicals, rough handling, rhodium wear, and accidents may affect the integrity of your ring.

The belief in our jewelry quality is exactly why we offer Warranty options. We want to ensure your jewelry lasts for a lifetime and beyond! The one-time purchase of a Warranty ensures peace of mind that your jewelry will receive professional upkeep over time and keep it looking brand new forever.

For repairs, please contact our customer service team to initiate the process.

Stone loss due to manufacturing defects is covered under our Manufacturer’s Warranty. However, loss from normal wear or damage is not covered. We offer stone replacement services at cost to help restore your jewelry.

For additional protection and repairs for your jewelry, we recommend purchasing a Warranty Package.

We offer free cleaning and inspections as part of our Warranty Packages. To help maintain your jewelry’s integrity, we offer free professional cleaning and inspection services every six months. We recommend these inspections to ensure your prongs and settings remain secure, reducing the risk of stone loss. Contact us to initiate the process.

We do not provide direct insurance but strongly recommend insuring your jewelry through a trusted insurance provider to protect your investment against loss, theft, or damage.

While we offer Warranty Packages for cleanings, repairs, rhodium replating, stone re-setting, and prong tightening, our Warranties DO NOT cover loss or theft of your entire ring.

Yes, we offer a diamond upgrade program. Please contact customer service for details.

We offer one complimentary ring resizing within the first year of purchase. Additional resizes or resizing after the first year will incur a fee of $25 for Gold rings and $50 for Platinum rings.

For additional resizing over time, we recommend purchasing a Warranty Package with your jewelry.

We offer one free ring resizing within the first year of purchase. If your ring size changes later, additional resizing services are available for a small fee. Our Warranty Packages include additional resizing services.

NOTE: Certain styles, such as eternity bands, may require a complete remake and cannot be resized traditionally.

An eternity band features diamonds or gemstones set continuously around the band. Because of this design, resizing is typically not possible. If you need a different size, a new ring may need to be made.

Manufacturing defects are covered under our Manufacturer’s Warranty. However, stone loss or damage from normal wear is not covered. If the issue is not due to a manufacturing defect, repair services will be available at cost, and we will notify you before proceeding. For additional coverage options for your jewelry, check out our Warranty Options.

Yes, we offer a diamond upgrade program. Please contact customer service for details.

Many of our diamonds feature a laser inscription on the girdle for identification purposes. If this is important to you, please inquire about the specific diamond.

Yes, you can purchase loose diamonds without a setting. Our selection includes a variety of certified loose diamonds to choose from. Contact us for details.

While our primary focus is on diamonds, we do offer select pieces with alternative gemstones. Contact us for availability and custom requests.

All our diamonds adhere to the Kimberley Process, ensuring they are conflict-free. We are committed to ethical sourcing and responsible jewelry practices.

Yes, we offer a selection of high-quality lab-grown diamonds as an alternative to natural diamonds. Our catalog includes both lab grown and natural diamonds.

Yes, we accept custom design requests! If you have a specific vision, reach out to our team, and we will work with you to bring it to life.

Yes, we provide engraving options on select jewelry pieces. You can personalize your ring with initials, a special date, or a short message during checkout.

Yes! Our engagement rings are available in platinum, white gold, yellow gold, and rose gold.

White gold is an alloy of yellow gold mixed with other metals and is coated with rhodium for a bright white finish. Platinum is a naturally white metal that does not require plating and is more durable but also heavier and more expensive.

Rhodium plating is a process that enhances the brightness and durability of white gold jewelry. Over time, this plating can wear off, but we offer re-plating services as part of our Lifetime Warranty.

No, we do not offer settings sold separately without a diamond. We only offer complete settings with a center stone.

Yes, you can purchase loose diamonds without a setting. Our selection includes a variety of certified loose diamonds to choose from. Contact us for details.

We do not provide direct insurance but strongly recommend insuring your jewelry through a trusted insurance provider to protect your investment against loss, theft, or damage.

While we offer Warranty Packages for cleanings, repairs, rhodium replating, stone re-setting, and prong tightening, our Warranties DO NOT cover loss or theft of your entire ring.

Yes, we provide appraisal documents for our jewelry upon request, which can be useful for insurance purposes.

We offer a diamond upgrade program, allowing you to trade in your existing diamond for a larger or higher-quality stone. Terms and conditions apply; please contactcustomer servicefor details. We do not offer a general buy-back program.

Yes, we offer a variety of wedding bands for all styles and preferences, including classic metal bands, diamond bands, and eternity rings

Yes, we carry a variety of men’s wedding bands in different metals, finishes, and styles, including plain metal, textured, and diamond-accented bands.

Yes! We offer a selection of fine jewelry including diamond studs, hoops, pendants, and necklaces.

Yes, all our jewelry comes in elegant packaging, perfect for gifting.

Regular cleaning and maintenance are essential to keep your jewelry looking its best. To keep your jewelry sparkling, soak it in a mixture of warm water and mild dish soap for 15-20 minutes, then gently scrub with a soft brush. Rinse and dry with a lint-free cloth. Avoid harsh chemicals and ultrasonic cleaners unless recommended for your specific piece.

Store your jewelry in a fabric-lined box or soft pouch to prevent scratches. Keep pieces separate to avoid tangling and damage. Avoid exposing your jewelry to harsh chemicals, and store it in a safe place when not in use.

Regular cleaning and inspections will keep your wedding band in great condition. Remove it during heavy physical activities to prevent damage, and store it separately to avoid scratches.

Orders can be canceled within a short window after placement. If your order has already entered production or has shipped, it may not be eligible for cancellation. Please contact our customer service team immediately if you need to cancel an order.

We offer a FREE 30-day Return Policy. If you’re not satisfied, you can return your ring in its original, unworn condition for a full refund or exchange.

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a return or exchange and cover any associated shipping costs.

We appreciate customer referrals! Stay tuned for exclusive referral discounts and rewards.

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Our customer service team is always here to help. Feel free to contact us via live chat, phone, or email for personalized assistance.