Lifetime Warranty

Lifetime Manufacturer Warranty

At Nature Sparkle, we stand behind the quality of our jewelry. We guarantee that all our pieces are free from manufacturing defects for the lifetime of the product. If you believe your jewelry has a manufacturing defect, you may return it for inspection.

• If we confirm a manufacturing defect, we will repair or replace the item at no cost.
• If the item is no longer available, we will replace it with a like-kind item or provide a refund equal to the original purchase price.
• If the issue is not due to a manufacturing defect, repair services will be available at cost, and we will notify you before proceeding.

What is Not Covered?

Fine jewelry is delicate and requires care. Our warranty does not cover:

• Normal wear and tear, including prong wear, stone loss, or bent settings.
• Damage from improper handling, accidents, or exposure to harsh chemicals.
• Theft, loss, or damage from outside repairs or modifications.
• Natural variations in gemstones or minor craftsmanship irregularities that do not affect overall quality.

 

Complimentary Cleaning & Inspection

To help maintain your jewelry’s integrity, we offer free professional cleaning and inspection services every six months. We recommend these inspections to ensure your prongs and settings remain secure, reducing the risk of stone loss.

• Customers are responsible for shipping to our facility; we will cover return shipping.
• Repairs needed after inspection can be performed at cost.

 

Lost or Fallen Stones

While we ensure high-quality craftsmanship, stone loss due to normal wear is not covered under warranty. However, our team is available to assist with stone replacement and setting repairs at cost.

 

Ring Resizing

We offer one complimentary ring resizing within the first year of purchase.

• Additional resizes or resizing after the first year will incur a $25 fee for gold rings and $50 for platinum rings.
• Eternity rings and certain delicate styles may require a full remake and cannot be resized traditionally.

 

Extended Product Protection

For added peace of mind, we offer an extended protection plan that includes:

• Repairs for accidental damage, such as chipped stones, bent prongs, or broken clasps.
• Stone replacement, including loss of center or side stones.
  Refinishing, repolishing, and rhodium plating services.

Coverage can be selected for one year, multiple years, or lifetime protection.

 

Shipping & Returns

• Warranty-related services: You are responsible for shipping your jewelry to us. We cover the return shipping.
• Non-warranty repairs and resizes: Customers cover both shipping costs.
• International customers: Additional fees may apply for return shipping.

 

Need Assistance?

For warranty claims, repairs, or cleaning services, please contact our customer service team. We’re here to help keep your jewelry looking stunning for years to come!